Roles we fill
Hire remote e-commerce talent
Store, marketplace and catalogue specialists who keep online sales running. Recruited and vetted across Latin America, working your hours.
Book a strategy callE-commerce roles
Open a role to see what the person does and what we screen for.
Amazon Marketplace SpecialistWe recruit English-speaking Amazon specialists from Mexico and Latin America who manage your listings, advertising, inventory and account health as a full-time member of your team.Also: Amazon Account Manager, Amazon Seller Central Specialist, Amazon Marketplace Manager
What they do
- Create and optimize listings, A+ Content and Brand Store pages
- Manage Sponsored Products, Sponsored Brands and Sponsored Display campaigns
- Monitor account health, policy notifications and performance metrics
- Plan FBA replenishment and coordinate inbound shipments
- Track buy box, pricing and competitor activity
- Open and follow up on Seller Support cases
- Handle Brand Registry tasks and report listing abuse
- Review customer reviews and feedback for product or listing issues
- Report on sales, ad spend and profitability by product
What we screen for
- Strong written English for listings and Seller Support cases
- Hands-on Seller Central experience (Vendor Central a plus)
- Amazon Advertising campaign setup and bid management
- Keyword research and listing optimization
- FBA inventory planning and shipment workflows
- Understanding of Amazon policies and account health
- Spreadsheet skills for flat files and reports
- Persistence when working through support cases
Tools
- Amazon Seller Central
- Amazon Vendor Central
- Amazon Ads Console
- Amazon Brand Registry
- Helium 10
- Jungle Scout
- Data Dive
- Keepa
- Pacvue
- Perpetua
- Walmart Seller Center
- Excel
- Google Sheets
E-commerce Customer Service RepresentativeWe recruit friendly, English-speaking support reps from Mexico and Latin America who answer your shoppers by email, chat and phone, and know their way around orders, returns and refunds.Also: E-commerce Customer Support Agent, Online Store Customer Service, Customer Experience Associate
What they do
- Answer customer emails, chats and calls about orders and products
- Track shipments and resolve delivery problems with carriers
- Process returns, exchanges, refunds and order edits
- Troubleshoot discount codes, payments and account issues
- Respond to reviews and social media messages
- Log product defects and recurring complaints for the team
- Update macros and help center articles
- Escalate fraud, chargebacks and VIP issues to the right person
What we screen for
- Warm, clear English in writing and on the phone
- Experience with e-commerce order workflows
- Helpdesk experience such as Gorgias, Zendesk or Gladly
- De-escalating upset customers with empathy
- Following return and refund policies consistently
- Fast, accurate typing and multitasking across chats
- Bilingual English and Spanish (often a plus)
Tools
- Gorgias
- Zendesk
- Gladly
- Re:amaze
- Shopify
- Amazon Seller Central
- Loop Returns
- AfterShip
- ShipStation
- Recharge
- Stripe
- Slack
E-commerce ManagerWe recruit English-speaking e-commerce managers from Mexico and Latin America who run your store, marketplaces and campaigns day to day, on your schedule.Also: Remote E-commerce Manager, Online Store Manager, Digital Commerce Manager
What they do
- Own day-to-day performance of the online store and marketplace channels
- Plan and launch promotions, seasonal campaigns and product drops
- Monitor conversion rate, average order value and cart abandonment
- Keep product data, pricing and inventory accurate across channels
- Coordinate with marketing on paid, email and social traffic
- Work with fulfillment and 3PL partners on shipping and returns
- Run A/B tests on product pages, offers and checkout
- Report weekly results and recommendations to leadership
- Manage apps, integrations and vendors that support the store
What we screen for
- Business-level English for leadership reporting and vendor calls
- Hands-on experience with Shopify, BigCommerce, WooCommerce or Magento
- Reading e-commerce analytics and turning numbers into actions
- Merchandising and promotional planning
- Marketplace experience such as Amazon or Walmart (a plus)
- Basic understanding of paid acquisition and email marketing
- Inventory and order management workflows
- Prioritizing calmly during launches and peak season
Tools
- Shopify
- BigCommerce
- WooCommerce
- Adobe Commerce (Magento)
- Google Analytics 4
- Klaviyo
- Amazon Seller Central
- Google Merchant Center
- ShipStation
- Gorgias
- Triple Whale
- Google Sheets
- Slack
Product Listing SpecialistWe recruit detail-focused, English-speaking listing specialists from Mexico and Latin America who create and maintain your product pages across your website and every marketplace you sell on.Also: Catalog Specialist, Product Data Specialist, E-commerce Content Specialist
What they do
- Create new product listings with titles, bullets, descriptions and attributes
- Prepare and upload bulk listing files and flat files
- Keep pricing, variants and inventory data accurate across channels
- Optimize titles and copy for marketplace and site search
- Resolve listing errors, suppressions and category issues
- Edit and organize product images to channel requirements
- Gather specifications from suppliers and internal teams
- Audit the catalog for duplicates, gaps and outdated content
What we screen for
- Strong written English for product copy
- Attention to detail with large data sets
- Advanced Excel or Google Sheets (lookups, filters, bulk edits)
- Experience with marketplace listing requirements
- Basic SEO and keyword research
- Light image editing and resizing
- Working with a PIM or catalog management tool (a plus)
- Steady pace on repetitive, high-volume work
Tools
- Amazon Seller Central
- Walmart Seller Center
- eBay Seller Hub
- Shopify
- BigCommerce
- Akeneo
- Salsify
- ChannelAdvisor (Rithum)
- Feedonomics
- Excel
- Google Sheets
- Canva
- Adobe Photoshop
Shopify SpecialistWe recruit English-speaking Shopify specialists from Mexico and Latin America who handle your store setup, theme updates, apps and daily operations as a dedicated member of your team.Also: Shopify Expert, Shopify Store Manager, Shopify Developer
What they do
- Add and update products, variants, collections and metafields
- Customize theme sections and templates in the editor or Liquid
- Install, configure and troubleshoot Shopify apps
- Set up discounts, shipping profiles, taxes and markets
- Build landing pages and seasonal campaign pages
- Automate routine tasks with Shopify Flow
- Check site speed, mobile layout and checkout issues
- Coordinate integrations with ERP, 3PL and email platforms
What we screen for
- Clear written English for tickets, documentation and app support
- Deep familiarity with the Shopify admin
- Liquid, HTML and CSS for theme edits
- Experience with Shopify Plus features (a plus)
- App evaluation and troubleshooting
- Product data and catalog organization
- Basic SEO and site speed awareness
- Careful testing before changes go live
Tools
- Shopify
- Shopify Plus
- Shopify Flow
- Liquid
- Shopify Theme Editor
- Klaviyo
- Matrixify
- Judge.me
- Recharge
- Gorgias
- Google Analytics 4
- Figma
- GitHub
Don't see your role? Tell us what you need. We recruit for many more positions than we list here.