Customer Support
Customer Service Representative
Various U.S. companies
- Mid-level · Full-time
- Remote, Latin America
- Always hiring
About the role
We often place customer service and support representatives with U.S. companies in e-commerce, technology, healthcare and services. Join our talent network and we'll contact you when a customer-facing role matches your experience.
What you'll do
- Help U.S. customers by phone, email and chat with orders, questions and issues.
- Follow up until each request is resolved and keep accurate notes in the CRM or help desk.
- Escalate problems clearly and keep customers informed along the way.
- Represent the company with a calm, friendly and professional tone.
What you bring
- 1+ years in customer service or support, ideally with U.S. customers.
- Clear, confident spoken English and excellent written English.
- Experience with a help desk or CRM such as Zendesk, HubSpot or Salesforce.
- A reliable laptop, high-speed internet and a quiet workspace for calls.
Skills
- Phone support
- Email and chat support
- Zendesk
- HubSpot
- Problem solving
- Empathy
How hiring works
Apply in minutes. A General Staffing recruiter reviews every application, talks with shortlisted candidates and presents them to the hiring team with a short video intro. We coordinate interviews and handle the offer, payroll and onboarding.