Customer Support
Technical Support Engineer
Various U.S. companies
- Mid-level · Full-time
- Remote, Latin America
- Always hiring
About the role
U.S. software companies ask us for technical support engineers who can solve hard problems and explain them simply. You work remotely from Latin America with a U.S. support and engineering team. Apply once and we'll reach out when a technical support role fits your experience.
What you'll do
- Diagnose and solve technical issues reported by customers by ticket, chat and call.
- Read logs, test APIs and reproduce bugs.
- Write clear bug reports and work with engineers on the fix.
- Explain technical answers in plain language.
- Write help articles and internal guides so problems get solved faster.
- Keep response and resolution targets on your tickets.
What you bring
- 3+ years in technical support, support engineering or a similar role.
- Comfortable with SQL, APIs, logs and basic scripting.
- Experience with Zendesk, Intercom, Jira or similar tools.
- Excellent written and spoken English, and patience with customers.
- A reliable computer, high-speed internet and a quiet place to work.
Nice to have
- Experience supporting a SaaS product.
- Experience with AWS, Linux or networking.
Skills
- Troubleshooting
- SQL
- REST APIs
- Log analysis
- Zendesk
- Jira
How hiring works
Apply in minutes. A General Staffing recruiter reviews every application, talks with shortlisted candidates and presents them to the hiring team with a short video intro. We coordinate interviews and handle the offer, payroll and onboarding.