Customer Support
Customer Service & Order Management Specialist
Communication & collaboration technology, United States
- Mid-level · Full-time
- Remote, Latin America
- Posted 11 days ago
About the role
An established U.S. company providing communication and collaboration technology (headsets, phones, conferencing equipment and meeting-room solutions) needs an organized, dependable specialist to support customers buying through its websites. You'll review incoming orders, follow up on backorders, set clear delivery expectations and resolve payment or order questions, owning each request until it's resolved.
What you'll do
- Review and process orders received through the company's websites, verifying customer details and shipping addresses.
- Check product availability, identify backorders and get order status and ship dates from internal teams.
- Keep customers updated on order status, backorders, shipping and delivery timelines by email, chat and phone.
- Respond to website inquiries and web-form submissions, and cover live chat and inbound calls in scheduled blocks.
- Contact customers about payment discrepancies or missing information, professionally and with discretion.
- Escalate issues that need approval and follow through, keeping accurate records of every conversation.
What you bring
- Experience in customer service, order processing, e-commerce support or a similar role.
- Strong spoken English, confident handling customer calls independently (assessed during selection).
- Excellent written English: clear grammar, professional tone, accurate explanations.
- Experience supporting customers by email, chat and phone, with strong attention to detail.
- Strong Excel skills and experience with a CRM (HubSpot highly preferred).
- Your own laptop, a stable internet connection and a quiet, professional workspace.
- Current residence in Latin America.
Nice to have
- Experience supporting U.S. customers or business customers.
- Experience with backorders, shipping inquiries or payment-related questions.
- Familiarity with ticketing, e-commerce or order-management systems.
Skills
- Order management
- Customer service
- Live chat
- Phone support
- Excel
- HubSpot
- CRM
How hiring works
Apply in minutes. A General Staffing recruiter reviews every application, talks with shortlisted candidates and presents them to the hiring team with a short video intro. We coordinate interviews and handle the offer, payroll and onboarding.