Customer Experience
Bilingual Customer Support Specialist
Logistics company, Dallas, TX
- Mid-level · Full-time
- Remote, Latin America (US time zones)
- Posted 22 days ago
About the role
Our client, a logistics company based in Dallas, TX, is adding a mid-level Bilingual Customer Support Specialist to its US team. You will work remotely from Latin America on US Central hours, as a full member of the team, with General Staffing handling hiring, payroll and onboarding.
What you'll do
- Own day-to-day zendesk and phone support for the client team
- Communicate clearly in English with US-based colleagues and stakeholders
- Document processes and suggest improvements as the team grows
- Report progress weekly to your manager
What you bring
- 3+ years of experience in a similar role
- Advanced English (C1 or above), written and spoken
- Available to work US Central time business hours
- Hands-on experience with Zendesk and Phone support
- Reliable internet connection and a quiet workspace
Skills
- Zendesk
- Phone support
- Spanish
- CRM
How hiring works
Apply in minutes. A General Staffing recruiter reviews every application, talks with shortlisted candidates and presents them to the hiring team with a short video intro. We coordinate interviews and handle the offer, payroll and onboarding.